Order Processing:

We process orders in sequence. Once your order is placed, we’ll begin preparing it with care. You’ll see your shipping timeline and cost at checkout.

Shipping Options:

Choose the option that suits your needs, whether standard, expedited, or international. Costs and delivery estimates are calculated automatically at checkout.

Delivery Estimates:

Each order includes a delivery window so you know when to expect your fragrance. Timelines will vary by location and shipping method.

Tracking Your Order:

Once shipped, we’ll send you a confirmation email with tracking details so you can follow your parcel every step of the way.

Exchange Policy

Return Eligibility:

• Returns available within 30 days of delivery.
  
• Items must be returned in their original condition and packaging.
  

Exchanges/Cancellations:

• Need a different scent or size? Exchanges are welcome if contacted promptly.
  
• To cancel or exchange, please reach out via (email address) with your order details.
  

Return Instructions:

• Contact our support team to confirm your return.
  
• Ensure items are unused, undamaged, and in original packaging.
  
• Ship to the address we provide, return shipping cost is the customer’s responsibility unless noted otherwise.
  

Refunds:

Once your return is received and inspected, we’ll process a refund to your original payment method. Refund times vary depending on your bank or card issuer.